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Frequently Asked Questions & Answers
You have questions. We have answers.
Do you provide written contracts?
Absolutely. Every project is backed by a clear, written agreement outlining the scope of work, payment schedule, and expectations, so there are no surprises.
What happens if something changes during the project?
We communicate any changes right away and provide written change orders for approval before moving forward.
What areas do you serve?
We're based in Johnston County, NC and proudly serve Wake, Durham, Pitt, Moore, Orange Counties, and all surrounding areas, including Raleigh, Durham, Cary, Garner, Clayton, Wilson, and beyonde
Do you offer free estimates?
Yes! We offer a free evaluation where we will discuss your project needs. From there, we will provide a tailored estimated based on scope, materials, and timeline.
How soon can you start my project?
We schedule projects based on crew availability and project complexity. After the initial evaluation and estimate approval, we will work with you to get started as soon as possible.
Do you handle permits?
For projects that require permits, we will obtain them on your behalf, or we will guide you through the process on how to personally obtain this, depending on the scope and local regulations.
What type of projects do you take on?
Our specialties include, bathroom and kitchen remodels, room additions, and general construction services such as concrete work, framing, plumbing, painting, and more.
Are you licensed and insured?
Yes - we are fully licensed and insured.
What are your payment terms?
For larger projects, it is standard for us to bill in installments based on the stage of completion. These milestone payments ensure transparency, fairness, and smooth cash flow for our team and you! The payment schedule will be outlined in your contract.
For smaller jobs, it is standard for us to operate on a project completion system, meaning, payment is due in full upon completion of the job. This payment schedule will be included in your contract.
Can you handle emergency repairs?
Yes, we offer prompt response services for urgent repair needs 24/7. Contact us immediately if you require emergency assistance.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and checks. Payment details will be discussed during the quote process.
Do you work with property managers?
Yes. We regularly partner with property managers, landlords, and real estate agents to provide repair, maintenance, and pre-sale upgrade services.
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